Global Research Project 
Management & Operations

Project Lume provides seamless project management for global market research, 
and operations expertise to make agencies run smarter.

Services & Expertise

Seamless project management and smarter operations for global research. From recruitment and logistics to workflows, processes, and compliance - I keep projects and agencies running smoothly.

NATIONAL & INTERNATIONAL PROJECT MANAGEMENT

Managing complex national or multi-market research projects from start to finish. I make sure your projects run smoothly, on time, and on budget: - Participant recruitment - Supplier coordination - Budgeting - Compliance - Quality control CLICK TO LEARN MORE

OPERATIONS SUPPORT

Sometimes it’s not just the project that needs managing, it’s the way everything works behind the scenes. I help agencies run smarter: - Streamline workflows & processes - Implement systems & tools for efficiency - Optimise resource allocation - Ensure consistent quality across projects CLICK TO LEARN MORE

Project Management

GLOBAL NETWORK

Access to a trusted, vetted, international network of recruiters, moderators, freelancers, and subject-matter experts across UK, US, France, Germany, Czechia, Denmark, Ireland, Italy, Poland, Spain, Turkey, Argentina, Brazil, Mexico, Canada, India, China, Indonesia, Japan, Philippines, Australia, and more.

COMPLIANCE & DATA PROTECTION

Experienced in managing participant consents and Personal Identifiable Information (PII) in line with international standards. Skilled in GDPR & COPPA compliance, with a strong understanding of research governance, data handling, & secure storage practices.

SUPPLIER & VENDOR MANAGEMENT

Expert in onboarding, negotiating, & managing global partners to deliver timely results on budget. Trusted relationships with recruiters, moderators, and fieldwork partners worldwide, ensuring smooth collaboration, cost efficiency, and consistent outcomes.

QUALITATIVE METHODOLOGIES RECRUITED & MANAGED

- Face to face discussion groups - Face to face depths (IDIs) - Ethnographies - Workshops - Accompanied Shops/Shopalongs - Online focus groups and communities - Telephone Interviews - Diary and journal studies

PARTICIPANT RECRUITMENT

Specialist in global participant recruitment, including niche and hard-to-reach audiences. Particular expertise in studies with kids, teens, and families, ensuring ethical and regulatory standards are met.

BUDGETING & COST MANAGEMENT

Expert in project costing & financial oversight, combining strong supplier negotiation with meticulous budget control.Skilled in managing POs, SOWs, invoices, job cost reconciliations, as well as forecasting and tracking spend across multiple markets.

Operations Support

WORKFLOW OPTIMISATION

What I can help with: Identify bottlenecks, refine processes, and improve team collaboration

SYSTEM IMPLEMENTATION

What I can help with: Introduce processes, tools, and templates that make project delivery seamless.

RESOURCE ALLOCATION

What I can help with: Ensure teams and suppliers are used effectively, keeping projects efficient and friction-free.

QUALITY ASSURANCE

What I can help with: Set standards and protocols to maintain consistent, high-quality results.

OPERATIONAL TRAINING & GUIDANCE

What I can help with: Support teams in adopting new processes quickly and confidently.

Testimonials

Clients say it best:

 

Dee has been an essential part of the success of every project she’s managed. She ensures all necessary processes are in place and everything stays on track, taking a huge weight off your shoulders. What really stands out is how seamlessly everything is delivered - projects are completed on time and exactly as requested. I would absolutely recommend Dee to anyone who needs a reliable, results-driven, and approachable project management partner.

Johanna Thompson
Senior Global Manager – Global Human Intelligence, Mars
Ready to make your international research projects run smoothly? Get in touch
 

Dee is an expert at managing crucial supplier relationships, being able to deliver specialist, niche recruitment globally and strong financial oversight from pricing to contract negotiations. You may not even realize it but I believe every successful insight agency needs a Dee.

Pete Maginn
Managing Director, Commercial Insight, Beano Brain
Ready to make your international research projects run smoothly? Get in touch
 

If you want your projects to run smoother, more profitable and fun, hire Dee. She's pro level Operations and project management...in a very iconic way!

Emma Worrollo
Founder of Playful Den, Co-founder of Bow Toys
Ready to make your international research projects run smoothly? Get in touch
 

Dee has a rare gift of making extremely complex, multi-market, multi-method projects feel simple and smooth. Her deep expertise inspires confidence and removes stress, leaving your projects in very capable hands. She's also fun, warm, and builds an easy rapport with absolutely everyone she meets.

Riwanon Gestin
Managing Director, The Pineapple Lounge
Ready to make your international research projects run smoothly? Get in touch
 

Dee is exceptional at balancing the big picture with the day-to-day, all while keeping projects moving and people aligned. She has that rare ability to spot a problem, untangle it quickly, and still keep morale high. She's an exceptional project manager, weighing in on complex field and recruitment decisions and managing clients with clarity and care. Her presence makes the whole team feel stronger. She’s a truly rare asset, any business would be incredibly lucky to have her.

Efun Toni Coker
Freelance Researcher, Stragegist, Storyteller
Ready to make your international research projects run smoothly? Get in touch
 

I've had the pleasure of working with Dee for over 10 years. Calm under pressure, endlessly resourceful, and a natural problem solver, she excels at building strong relationships and getting things done. She's incredibly personable, making her a joy to work with for colleagues and clients alike. An exceptional Operations Leader and Project Manager, Dee brings professionalism, warmth, and insight to everything she does. Any team would be lucky to work with her.

Lorna Moss
Global Strategy Director
Ready to make your international research projects run smoothly? Get in touch
 

It's always an absolute pleasure and a privilege to work with Dee. She knows the industry inside out. Nothing fazes her. She is a complete pro with that rare ability to make even the trickiest projects feel manageable. She’s a total joy to work with, I can’t recommend her highly enough.

Debbie Lemon
Freelance Qualitative Research Director
Ready to make your international research projects run smoothly? Get in touch
 

Dee is the type of leader everyone wants on their team. Her superpower is making the impossible possible. She consistently solves the trickiest of client, team, and project challenges, somehow making cutting through the chaos look easy with her signature kindness and humor.

Audrey Birner
Insights Director, Youth Research & Strategy
Ready to make your international research projects run smoothly? Get in touch
 

Dee is an inspiring project manager who cares deeply about her work as well as the people she works with. She makes the day-to-day pass smoothly, and when issues arise she faces them with determination and a signature wit. She is someone who’s dedicated to arriving at the right result, no matter how long or how much personal energy that takes. Personal and professional, she's a true asset.

Tony Laverty
Freelance Insight Consultant
Ready to make your international research projects run smoothly? Get in touch
 
 
About Me
From chaos to calm - projects managed, operations in order.

I’m a hands-on senior project & operations manager with 20+ years experience managing complex global projects. I’ve worked with clients including Google, BBC, Nike, LEGO, Mattel, Mars, and Spotify, coordinating participant recruitment, suppliers, and fieldwork to keep projects on time and on budget.

I help agencies run smarter. I streamline workflows, implement practical processes and systems, optimise resources, and maintain quality across projects.

Over the years, I’ve built a trusted network of global partners:  recruiters, moderators, freelancers, and subject-matter experts, so the right people are in place for every project.

I thrive on leading teams, negotiating costs, and untangling tricky logistics - whatever it takes to keep projects on track. Clear communication, practical processes, and delivering results under pressure are my superpowers.

If you need a project manager and operations partner to keep global research running smoothly and your agency working smarter, let’s connect.

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